Essential Hooded Trench with Adjustable Waist

• Features: Drawstring
• Thickness: Normal
• Body: Not lined
• Material composition: 95% polyester, 5% elastane
• Care instructions: Machine wash cold. Tumble dry low.
• Imported
• Product measurements:

S: bust 41.3 in, shoulder 14.8 in, length 31.2 in

M: bust 42.9 in, shoulder 15.2 in, length 31.6 in

L: bust 44.5 in, shoulder 15.6 in, length 32 in

Once your order ships, you’ll receive a shipping confirmation email with tracking details.

Processing Times: Orders are processed within 1-3 business days after payment clears. During peak periods, processing may take slightly longer due to high order volumes. Rest assured, all orders are fully insured.

Shipping Times: Delivery typically takes 4-9 days post-processing, depending on your location. High demand may occasionally extend shipping times, but we prioritize swift, secure delivery via trusted carriers. Tracking information will be provided.

Shipping Costs: We offer free shipping, with optional expedited methods available at checkout.

General Return Policy

At Sliver Sun, you can return items within 30 days of receiving them. Please ensure they are unworn, with tags, and in original packaging. Proof of purchase is required for all returns.

Return Eligibility

To qualify for a return, items must meet these conditions:

Must be unworn, unused, with tags, and in the original packaging.

Proof of purchase must be provided.

Return Process

To start a return, please contact our customer service team at sliversun@gmail.com. Once your return is approved, we will provide you with a return label and instructions. Unauthorized returns will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If you find any defective, damaged, or incorrect items, contact us immediately at sliversun@gmail.com so we can resolve the issue according to Australian and New Zealand consumer laws.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (e.g., food, flowers)

Custom or personalized products

Personal care items

Hazardous materials

Sale items and gift cards

If you have questions about specific items, please contact our customer service team at sliversun@gmail.com.

Exchanges

To exchange an item, please initiate a return first. Once approved, you may place a new order for the desired item.

Australian and New Zealand Consumer Guarantees

Under the Australian Consumer Law (ACL) and New Zealand Consumer Guarantees Act (CGA), customers are entitled to a repair, replacement, or refund for faulty products, even beyond the 30-day return window. If a product does not meet acceptable quality standards, customers may claim these rights.

European Union 14-Day Cooling-Off Period

For customers in the EU, you have 14 days to cancel or return your order without needing a reason. Items must be in their original, unworn condition with tags and packaging, and proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, refunds are processed to your original payment method within 10 business days. If you haven’t received your refund after 15 business days, please reach out to us at sliversun@gmail.com.

For any questions or assistance, don’t hesitate to contact us at sliversun@gmail.com.